Orders & Payments
Shipping & Delivery
Returns & Refunds
Product Information
Legality & Restrictions
Responsibility & Exceptions
Privacy & Support
How do I place an order?
Simply add your favorite keychains to the cart and proceed to checkout. You don’t need an account, but creating one makes tracking orders easier.
Can I cancel or change my order?
Yes — orders can be canceled within 24 hours for a full refund. If you need to update your address or items, contact us immediately.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options depending on your region.
Is payment secure?
Absolutely. All payments are encrypted and processed through trusted providers.
What if my payment fails?
Please try again with another method or contact support for assistance.
Where do you ship?
We proudly ship worldwide.
From the US and Canada to the UK, Europe, Australia, Japan, and beyond — we deliver to collectors across the globe.
How long does shipping take?
Typical delivery is 7–15 business days depending on location. Maximum delivery times are listed in our Shipping Policy.
How much does shipping cost?
Flat shipping rate: $5 USD (automatically adjusted to your local currency).
Spend over $50 USD (or local equivalent), and free shipping is applied automatically — no code needed.
Do you provide tracking?
Yes — you’ll receive a tracking link by email once your order is shipped.
What if my package is delayed or lost?
If your order doesn’t arrive within 30 days, we’ll resend it or refund you in full.
Will I pay customs fees?
International orders may be subject to local import duties or taxes. These charges are the customer’s responsibility.
For customers in the European Union, we cover VAT upon import, so you won’t be charged VAT again. However, any additional customs fees or handling charges (if applied by your country) remain the responsibility of the buyer.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and with all packaging intact.
How do I start a return?
Contact us at support@clickraidofficial.com or message us on WhatsApp, Viber, or Telegram.
We’ll provide return instructions.
Who pays for return shipping?
If the item is defective or incorrect, we cover it. If you simply change your mind, you cover the return shipping.
How soon will I get my refund?
Once your return is approved, you’ll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at support@clickraidofficial.com.
Do you accept exchanges?
The fastest way is to return the item and place a new order.
Are these real weapons?
No — our keychains are miniature replicas designed for collectors and fans. They are non-functional and completely safe.
What materials are they made of?
We use high-quality metals, durable plastics, and resilient finishes to ensure detail, weight, and longevity.
Are they safe to carry everywhere?
While completely safe and non-functional, airport security may still flag them. We recommend packing them in checked luggage when flying. We can’t guarantee they’ll be allowed through security — carrying them is at your own discretion.
Do they make good gifts?
Yes! They’re popular among collectors, gamers, and military history fans.
Can I order to my country?
We ship worldwide. However, local customs may restrict items that resemble weapons, even if miniature.
Are there age restrictions?
Our products are recommended for ages 14+.
Could customs hold my order?
In rare cases, yes. If your package is blocked or returned, contact us and we’ll assist.
The courier marked my order as “delivered,” but I didn’t receive it. What should I do?
Once an order is marked as delivered by the courier, responsibility transfers to the customer. Please check with your neighbors, building staff, or local post office. If the parcel is stolen or misplaced after delivery, we cannot provide a refund.
The courier tried to deliver but I wasn’t home. Who is responsible?
If the courier cannot reach you, they may leave your package at a local pick-up point or reschedule delivery. In this case, it’s your responsibility to collect the parcel.
The delivery is delayed by my local postal service. Do you refund in this case?
Minor delays caused by local logistics are outside of our control. We only guarantee a refund or replacement if your package does not arrive within 30 days after shipment and there were no successful delivery attempts.
My tracking hasn’t updated for several days. Is my order lost?
Tracking can pause at certain checkpoints (especially during customs processing). This does not mean your order is lost. Please allow the full maximum delivery timeframe before requesting a refund.
The product doesn’t look “exactly” as I imagined (size, weight, feel). Can I return it?
Yes, but this is considered a “change of mind.” Return shipping in this case is covered by the customer. We only cover return costs if the item is defective or incorrect.
I entered the wrong address when placing my order. Can you fix it?
If you entered the wrong shipping address, please contact us within 24 hours of placing your order. Changes requested during this window are guaranteed — we’ll update the address before your package ships.
If more than 24 hours have passed, there’s still a chance the order hasn’t shipped yet. Please reach out to us as soon as possible, and we’ll do our best to update the address. However, once a package has been processed or dispatched, we can’t make any changes, and we’re not responsible for orders delivered to incorrect addresses provided at checkout.
Is my personal data safe?
Yes. We only use your information to process and ship your order. Payments are fully encrypted.
How can I contact support?
You can reach us by email (support@clickraidofficial.com), WhatsApp, Viber, or Telegram. Please include your order number for faster assistance.
How can I contact support?
You can reach us by email (support@clickraidofficial.com), WhatsApp, Viber, or Telegram. Please include your order number for faster assistance.
How quickly do you respond?
We usually reply within 24 hours on business days.
